Fantasia by DeSerio jewelry is hand-set and crafted in the United States by experienced diamond setters and highly skilled jewelry finishers. Each piece is meticulously created to deliver the brilliance, craftsmanship, and enduring elegance associated with the Fantasia by DeSerio name.
Lifetime Craftsmanship Guarantee
Fantasia by DeSerio guarantees that all jewelry is free from defects in materials and workmanship under normal wear.
If a manufacturing defect is identified, Fantasia by DeSerio will repair the item at no charge for materials and labor.
This lifetime guarantee applies only to the original craftsmanship of the piece.
What Is Not Covered
This warranty does not cover:
- Loss, theft, or disappearance
- Damage caused by accidents, improper use, or excessive wear
- Scraping, bending, breakage, or chipped stones
- Damage caused by impact, chemicals, or improper care
- Any item that has been altered or repaired by another jeweler
- Normal wear and tear over time
Precious Metal Finishes & Plating
Many Fantasia by DeSerio pieces feature precious metal finishes including gold, palladium, or rhodium plating.
Over time and with regular wear, plated finishes may naturally soften or wear and may require refinishing to restore their original appearance. Because this is considered normal wear, periodic refinishing or re-plating is not covered under the lifetime warranty.
Fantasia by DeSerio is pleased to offer professional refinishing and re-plating services for a reasonable service fee. Customers will be contacted with an estimate before any work is performed.
Repairs Outside Warranty
If a repair falls outside the scope of the warranty, Fantasia by DeSerio will provide a repair estimate before proceeding with any work.
Shipping & Handling
The lifetime craftsmanship warranty covers the cost of materials and labor only. Shipping and handling are not included.
Customers requesting repairs should include:
- Proof of purchase or sales receipt
- A brief description of the repair needed
- $30 check or money order for return postage and handling
- Repairs must be shipped via UPS or FedEx with signature required. Fantasia by DeSerio is not responsible for items sent via USPS that are lost or not received.
- Fantasia by DeSerio recommends insuring packages for the full value of the item when shipping repairs.
Jewelry Care
To maintain the beauty and brilliance of your Fantasia jewelry, we recommend periodic cleaning using steam or ultrasonic cleaning when appropriate.
Proper care will help preserve the finish and brilliance of your jewelry for years to come.
Frequently Asked Questions
Does Fantasia by DeSerio offer a lifetime jewelry warranty?
Yes. Fantasia by DeSerio provides a lifetime craftsmanship guarantee covering defects in materials and workmanship under normal wear.
Does the warranty cover normal wear or plating?
Normal wear, including the gradual softening of gold, palladium, or rhodium plating, is not covered under the warranty. However, Fantasia by DeSerio offers professional refinishing and re-plating services for a reasonable service fee.
What should I include when sending a repair?
Customers should include proof of purchase, a brief description of the repair needed, and $30 for return shipping and handling.
What shipping method should be used for repairs?
Repairs should be shipped via UPS or FedEx with signature required. Fantasia by DeSerio is not responsible for items sent via USPS that are lost or not received.
How do I care for my Fantasia jewelry?
We recommend periodic cleaning using steam or ultrasonic cleaning when appropriate. Proper care will help maintain the brilliance and finish of your jewelry for years to come.
Repair Address
Please send repairs and checks payable to Fantasia by DeSerio to:
Fantasia by DeSerio
67 Putnam Street
Mount Vernon, NY 10550