Frequently Asked Questions
How long will my order take?
Most Fantasia by DeSerio pieces are handcrafted to order rather than pulled from inventory. Please allow up to 2 weeks for our regular retail items, while custom designs are typically completed within 2–3 weeks after design approval. Once your order ships, you'll receive tracking information via email.
Do you ship internationally?
Yes. We proudly ship to many destinations worldwide. International shipping rates and delivery times are calculated at checkout. Please note that duties, taxes, and customs fees may apply and are the responsibility of the recipient.
Is my order shipped securely?
Yes. Every Fantasia by DeSerio order is carefully packaged and shipped via FedEx with tracking. Orders valued over $1,000 USD are fully insured and require an adult signature upon delivery, while all other shipments include delivery confirmation for added peace of mind.
What materials do you use?
Every Fantasia by DeSerio piece is handcrafted using premium precious metals, our signature hand-cut simulated diamonds, certified lab-grown diamonds, natural diamonds, and a carefully curated selection of natural and lab-created gemstones. Our hand-cut simulated diamonds are selected for their exceptional brilliance, lasting beauty, and fine-jewelry appearance, then expertly hand-set by master diamond setters using fine-jewelry techniques perfected over generations. Every piece is carefully finished, polished, and inspected to ensure exceptional quality.
Where is your jewelry made?
Every Fantasia by DeSerio piece is handcrafted in the USA using fine-jewelry techniques perfected by the DeSerio family for nearly a century. From hand-setting each stone to our final quality inspection, every detail reflects our commitment to exceptional craftsmanship.
Do your pieces come with a warranty?
Yes. Every Fantasia by DeSerio piece is backed by our Lifetime Craftsmanship Guarantee, covering manufacturing defects under normal wear. Our warranty reflects the confidence we have in nearly a century of American craftsmanship.
Can I design a custom piece?
Absolutely. Whether you're reimagining an heirloom or creating something entirely new, we'll guide you through every step of the process. Each custom design is handcrafted in the USA and typically completed within 2–3 weeks after design approval, depending on the complexity of the project and material availability.
How should I care for my jewelry?
To preserve your jewelry's brilliance, we recommend regular cleaning and proper storage when not being worn. With the right care, your Fantasia piece will maintain its beauty for years to come.
How do returns work?
Eligible online purchases may be returned within 3 days of confirmed delivery, provided they are unworn, in original condition, and accompanied by their original packaging and an approved Return Merchandise Authorization (RMA). Special orders, outlet merchandise, and certain other items are final sale.
View Return Policy.
STILL LOOKING FOR SOMETHING?
Whether you're choosing the perfect piece, designing something custom, or simply have a question, our team is here to help.