Fantasia by DeSerio
reserves the right to modify any price(s), promotional offers,
and/or any other information on the website.
RETAIL Return Policy
You may return any online purchase (except for special orders
and FINAL SALE exceptions below) within 3 days from the date of
delivery for a refund or exchange. All returns must include the
original sales receipt and be unworn, with tickets attached, and
returned in original packaging.
We reserve the right to return any worn or damaged jewelry
to the sender. All potential returns require preapproval and are assigned a
unique RMA number. Exchanges are not returnable. Shipping
charges are not refundable. A 5% restocking fee applies to
purchases placed after 1/30/2020. Please ship all item(s)
pre-paid and insured
UPS or FEDEX ONLY (We do not accept USPS delivery). Fantasia by DeSerio is not responsible for loss or damage of
returned shipments. Please note that all returns and exchanges
are subject to a quality assurance inspection process before
they are accepted. Any item with signs of wear, damage, or
alteration (e.g. re-sized by a jeweler other than Fantasia by
DeSerio) cannot be accepted. We cannot accept returns of
Fantasia by DeSerio jewelry purchased at a retail location.
Jewelry purchased on fantasiabydeserio.com cannot be returned to
a retail location. Due to sizing, all around eternity bands are
a FINAL SALE. All Fantasia by DeSerio Outlet items are a FINAL
SALE.
Damaged Goods
If you have received a damaged or incorrect item, please contact
us immediately. We will arrange to have the item returned to us
and replaced at no charge to you. Replacement items will not be
shipped to you until we receive the original damaged
item.
Repairs
To have an item repaired, please contact us at
customerservice@fantasiajewelry.com
to receive a repair number. Please email us a brief description
of your repair need and we will provide an estimated cost. The
estimate may be revised based on the actual examination of the
piece.
Send repairs to:
Fantasia by DeSerio 67 Putnam Street Mount Vernon, NY 10550
Please ship your securely packed item, pre-paid via UPS or FEDEX
ONLY (We do not accept USPS delivery).
Price Adjustments
The prices quoted on our website are subject to change, at any
time, based upon market fluctuations in commodity prices and demand.
In the event that the current product price is lower than the quoted
price on the website we will charge you the lower amount. In the
event that the current product price is higher than quoted price on
the website we will call you to confirm the order at the correct
price while allowing you the opportunity to cancel. Quoted prices on
the website that result from technical errors will also be governed
by current product price in the event of a discrepancy.
